Terms, Returns & Refunds

Last updated: September 9, 2025

Benson Computers serves primarily business and commercial customers. Where applicable, separate terms for individual consumers apply (see Consumer Terms section below).

A. TERMS OF SERVICE (B2B)

1. Scope

We sell primarily to business/commercial customers (B2B), including overseas companies purchasing equipment for remote workers in the Philippines.

Certain consumer protection rights may not apply to B2B transactions except where required by law.

2. Orders & Acceptance

Orders constitute an offer to purchase. Acceptance occurs upon written confirmation, payment authorization, or commencement of fulfillment.

We may decline or cancel orders for lawful reasons including pricing errors, stock unavailability, fraud risk screening, compliance checks, or export restrictions.

Quotes are valid for 7 calendar days unless otherwise stated.

3. Pricing & Taxes

Prices are in PHP unless otherwise stated. VAT-inclusive.

Shipping, insurance, bank fees, gateway fees, and other charges will be disclosed prior to payment confirmation.

4. Payment Authorization & Fraud Screening

All card payments are subject to authorization and fraud screening by our payment providers. We reserve the right to request additional verification documentation before shipment.

Orders may be delayed or cancelled if payment cannot be verified.

5. Cancellations

Orders may be cancelled prior to fulfillment start.

Fulfillment begins when any of the following occurs:

Distributor/OEM purchase order placement
Serial allocation
Configuration or asset tagging
Shipment booking

Once fulfillment begins, cancellation may not be possible or may be subject to restocking and logistics fees.

Custom, configured, or special-order items are non-cancellable once ordered from the distributor/OEM.

6. Shipping & Delivery

Delivery timelines are estimates.

We remain responsible for ensuring shipment to the correct delivery address provided by the customer.

Customers must ensure authorized personnel are available to receive delivery.

If delivery fails due to incorrect information or unavailability, re-delivery fees may apply.

7. Inspection, Delivery Issues & DOA Claims

Upon delivery, the customer (or authorized recipient) must promptly inspect the shipment before signing the delivery receipt where possible.

A. What Must Be Checked

Customers should verify:

Correct item(s) and model(s)
Quantity matches invoice
No visible external damage to packaging
All included accessories are present

B. Reporting Delivery Issues

Any of the following must be reported within 7 calendar days from confirmed delivery date:

Transit damage
Missing items or quantity discrepancies
Incorrect item shipped
Dead-on-Arrival (DOA) units
Physical defects present upon first use

Reports must include:

Clear photos and/or video evidence
Photo of outer packaging
Photo of shipping label
Serial/service tag of the unit
Description of the issue

Failure to report within this timeframe may limit available remedies, especially where courier or manufacturer claim deadlines apply.

C. Delivery Confirmation

A signed delivery receipt, courier tracking confirmation, or photo proof of delivery shall constitute proof of delivery.

If a recipient authorizes a third party (e.g., guard, reception, co-worker) to receive the shipment, delivery to that person shall be considered valid delivery.

D. Resolution Process

Once reported, we will:

Verify documentation
Coordinate with the courier (for transit damage claims)
Initiate manufacturer DOA/warranty case where applicable

Remedies may include:

Repair
Replacement (subject to manufacturer approval)
Parts replacement
Credit memo (where appropriate)

Final remedy for hardware defects follows manufacturer policy.

E. Non-Eligible Cases

The following are not considered transit damage or DOA:

Damage after successful delivery and inspection
Improper handling, installation, or misuse
Software configuration issues not related to hardware defect
Missing items not reported within the required timeframe

8. Refunds

Refunds may be granted in the following situations:

Verified duplicate payments
Orders cancelled before fulfillment
Proven non-delivery
Payment captured but stock unavailable

Refunds are processed via the original payment method.

Card refunds typically reflect within 5–15 business days, subject to bank processing times.

If cancellation occurs after distributor ordering but before shipment, reasonable restocking and logistics fees may be deducted.

9. Chargebacks & Dispute Resolution

If a payment dispute or chargeback is initiated, we reserve the right to submit documentation including:

Invoice
Order confirmation
Proof of delivery
Communication records

Customers agree to contact us first to attempt resolution before initiating a chargeback.

10. Software & Digital Products

Software licenses, digital keys, and subscriptions are non-refundable once issued or activated.

11. Limitation of Liability

To the maximum extent permitted by law, our liability is limited to the amount paid for the affected order.

Nothing in these Terms excludes liability where prohibited by applicable law.

12. Governing Law

These Terms are governed by the laws of the Republic of the Philippines.

Disputes shall first be subject to good-faith negotiation for 30 days before filing legal action.

B. CONSUMER TERMS (B2C – Individual Buyers)

(This section helps processors see compliance alignment.)

1. Scope

Applies to individual consumers purchasing for personal use.

2. Returns

Consumers may request return within 7 days of delivery if:

Item is defective
Incorrect item shipped
Damaged in transit

Items must be in original condition with packaging.

Change-of-mind returns may be accepted at our discretion and may be subject to restocking fees.

3. Refunds

Approved refunds will be processed via original payment method.

Processing time: 5–15 business days.

4. Warranty

Manufacturer warranty applies.

C. WARRANTY SUPPORT (All Customers)

Business-class devices follow OEM warranty terms (Dell Latitude/Precision, HP ProBook/ZBook, Lenovo ThinkPad/ThinkBook).

We assist with case initiation. Final remedy determined by manufacturer.

Contact & Notices

Benson Computers
Metro Supermarket, Hilongos, Leyte, Philippines
Email: support@benson.ph • Tel: +6391558877255

Official notices must be sent to the addresses we designate on our invoice or website. We may contact you via your registered email for operational communications.