Refund, privacy, and TOS statements
Terms, Returns & Refunds (B2B)
Last updated: September 9, 2025
We primarily serve business/commercial customers. This page explains our Terms of Service, Returns & Refunds, and Warranty in one place.
Contents
Terms of Service
1) Scope & Customers
We sell to businesses (B2B), including overseas companies purchasing for remote workers in the Philippines. Consumer retail protections generally do not apply to B2B transactions.
2) Orders & Acceptance
Orders are offers to buy. Acceptance occurs when we confirm in writing, capture payment, or begin processing. We may decline/cancel for lawful reasons (pricing/stock errors, fraud checks, export issues, etc.). Quotes are typically valid for 7 calendar days unless stated otherwise.
3) Pricing, Taxes & Fees
Prices are in PHP unless stated. VAT/taxes apply unless we confirm VAT-inclusive pricing. Shipping/insurance/handling/bank or platform fees are billed as quoted. For VAT-exempt/zero-rated claims, valid documentation and issuer verification may be required before application.
4) Payment Terms
We accept the methods shown at checkout or on our invoice. For invoiced orders, payment is due as stated. Late payments may incur interest/fees and collection costs.
5) Cancellations, Returns & Refunds (Summary)
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No change-of-mind returns.
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Refunds are available only if the order is cancelled before processing begins (see “Refund Policy” below).
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Custom/special-order items are final once ordered.
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Defects/DOA are handled under the manufacturer’s warranty.
6) Shipping, Delivery & Risk of Loss
Delivery dates are estimates. Risk of loss passes on handover to the carrier unless otherwise agreed. Customer must provide accurate receiver details and ensure availability to receive the shipment.
7) Inspection on Delivery (DOA/Shortage/Damage)
Inspect goods immediately. Report DOA/shortage/transit damage within 7 calendar days with photos/video and the unit’s serial/service tag. Keep packaging/accessories for assessment.
8) Configuration, Data & Security
If we provide configuration/imaging/asset tagging/firmware changes, you warrant you’re authorized to supply any data/tools. You’re responsible for backups; we’re not liable for data loss except for our gross negligence or willful misconduct.
9) Software & Licensing
Software, digital licenses, and subscriptions are non-returnable once issued/activated. You must comply with publisher license terms.
10) Compliance & Sanctions
Products must not be used for prohibited purposes. We may suspend/cancel orders if fulfillment would violate laws (export controls/sanctions).
11) IP & Trademarks
All brand names and trademarks remain the property of their respective owners.
12) Limitation of Liability
To the maximum extent permitted by law: (a) we’re not liable for indirect/special/incidental/consequential damages or lost profits/data; and (b) our aggregate liability related to an order won’t exceed the amount you paid for the affected products/services.
13) Indemnity
You agree to indemnify us from claims/costs arising from misuse, breach of these terms, violations of law, or infringement of third-party rights.
14) Force Majeure
We’re not liable for delays/failures due to events beyond reasonable control (e.g., disasters, epidemics, supply-chain disruptions, carrier failures, government actions).
15) Governing Law & Disputes
These Terms are governed by the laws of the Republic of the Philippines. Venue/jurisdiction: [City], Philippines. Parties will attempt good-faith resolution for 30 days before filing suit.
16) Changes to Terms
We may update these Terms; the date above shows the latest version. New orders/continued use after changes indicate acceptance.
Returns Policy
No change-of-mind returns.
For DOA/early defects, notify us within 7 calendar days of delivery with serial/service tag, proof of purchase, description of the issue, and supporting photos/video. We will assist with manufacturer case creation. Remedies (repair, part replacement, onsite service, or unit replacement) are determined by the manufacturer per their policies.
What’s not returnable: software/licenses, downloadable items, opened consumables/accessories, physically damaged/modified units, or items missing serials/labels. OEMs may reject or charge fees for incomplete/used items.
Refund Policy
Refunds for Cancellations
Refunds are only available for orders that are cancelled before order processing begins. Once any processing step has started, the order becomes non-cancellable and non-refundable.
Processing includes (non-exhaustive):
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Payment capture or financing approval
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Distributor/OEM purchase order placement or allocation
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Picking/packing, courier booking, or shipment in transit
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Configuration/imaging, asset tagging, BIOS/firmware changes, serial registration
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Warranty activation or license/subscription issuance
If a late cancellation is still technically possible, restocking/administrative and logistics costs (including return freight) will be deducted from any refund. Custom/special-order items are final sale once ordered.
Bank reversals/refunds usually reflect within 5–15 business days, depending on the payment provider.
Warranty Support
Business-line devices (e.g., Dell Latitude/Precision, HP ProBook/ZBook, Lenovo ThinkPad/ThinkBook) are covered by the manufacturer’s warranty. Typical remedies include repair/part replacement and Next Business Day onsite service after remote diagnosis where available; unit replacement may be approved by the OEM at their discretion. We help initiate and coordinate cases, but final approval/timeline/remedy follow OEM policy.
Contact & Notices
Benson Computers
Metro Supermarket, Hilongos, Leyte, Philippines
Email: support@benson.ph • Tel: +63
Official notices must be sent to the addresses we designate on our invoice or website. We may contact you via your registered email for operational communications.
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